DHL Express Customer Service in Bangladesh.
DHL Express Bangladesh has a rich history that spans several decades, showcasing its growth and contributions to the logistics industry in the country. Since 1979 DHL Express Bangladesh has been operating in Bangladesh with a view to connecting people and improving lives. The company has played a vital role in shaping the logistics landscape of the country. Through its extensive network, advanced technology, and customer-centric approach, DHL Express Bangladesh has become a trusted partner for individuals, small businesses, and large corporations alike.
5 Service Centers
Nearly 500 Employees
92 Operations Vehicles
31 Service Points
Over the years, DHL Express Bangladesh has continuously expanded its services, adapting to the changing needs of the market. Currently, there are 31 service points, 5 service centers and 1 import bond in the country. To cover the extensive network in Bangladesh, 92 exclusive vehicles support the day-to-day activities.
With nearly 500 employees, DHL Express Bangladesh stands as a leading logistics provider in the country, recognized for its customer satisfaction and reliability. With a strong presence and unwavering commitment to excellence, DHL Express Bangladesh continues to play a vital role in enabling trade and shaping the future of logistics in Bangladesh.
DHL Express Bangladesh has a rich history that spans several decades, showcasing its growth and contributions to the logistics industry in the country.
1994 – Services and Products
DHL was the first company to have an Air Express Handling Unit at Dhaka Airport in 1994. It was extended and modernized to international standard later. DHL pioneered door to door import service understanding the growing demand of the RMG sector.
1997 – Customer Service and Quality Control
DHL was the first to introduce frontline customer service in the industry in 1997. Now DHL has the most advanced state of the art customer service department in the country.
DHL expanded its retail network with 31 service points nationally which is by far the highest among the all express operators.
2001 – Bangladesh Business Awards
The Flagship Brand building Event of DHL in Bangladesh is the Bangladesh Business Award which DHL and The Daily Star jointly launched in 2001. This was the first award of its kind in Bangladesh to recognize the business laurels of the country. DHL always believes that giving back to society is a responsibility. DHL is involved in different CSR activities as part of its global campaign “Living Responsibly”.
DHL Bangladesh formed a partnership with TFB (Teach for Bangladesh) as its long term partner of the ‘’Go Teach’’ platform. Under this partnership, DHL conducted teaching assistance and voluntary activity in underprivileged children’s primary schools, which are managed by TFB authority.
DHL Express Bangladesh truly believes and complies with the four strategic pillars of its Business operation: motivated people, great service quality, loyal customer and a profitable network.